Why we’re hard to reach by phone, and why thats a good thing.
Some brands pride themselves on their 24/7 hotlines. But operating a call center to walk people through instruction manuals is expensive, and guess who pays for it? You do.
At Waterthat, we run a lean, highly efficient team focused entirely on sourcing, logistics, and getting you the lowest possible price. We trust that you’re capable enough to handle the DIY assembly using the manuals provided.
Beautiful pools. Brutally good prices.
We don't pay for showrooms, salespeople, or massive call centers. We just source the best pools and ship them from our warehouse directly to you for less.
The Math is Simple.
We cut the overhead, so we can cut the price. Every dollar we don't spend on a massive customer service team is a dollar you don't spend on your pool.
Respect for the DIYer
We believe our customers are smart, capable people. We provide the pool; you provide the elbow grease. We don't insult your intelligence by charging you for hand-holding you don't need.
The "Real Issues" Guarantee.
We are ruthlessly efficient, not heartless. If a part is missing or a delivery goes wrong, we step in immediately. For everything else, there’s Google, YouTube, and our Resource Hub.
Contact us
We're busy packing orders and sourcing the best priced goods out there. It might take a day or two, but we'll get back to you. Order Issues are our #1 priority. For install help, please refer to Google and YouTube. We appreciate your patience.
